ICT customer advisor

Last edited on 04. March 2024

Archived: February 2013

Taking responsibility for all sales activities related to ICT products and solutions; preparing market and customer needs; preparing market presentations of sales products and solutions; coordinating and monitoring sales processes

  • Synonymous designation: IT sales manager, key account manager, customer service manager, pre-sales manager
  • Job group: Planing (Plan)
  • Job number: 34
  • Junior (S1)
  • Professional (S2)
  • Senior (S3)
  • Expert (S4)
  • Senior-Expert (S5)
  • Lower management (M1)
  • Middle management (M2)
  • Higher management (M3)
  • Upper management (M4)

Professional Tasks

  • Compiling market and customer analyses
  • Preparing marketable solutions
  • Compiling and maintaining the offer portfolio
  • Compiling and analyzing comparisons with competing products
  • Providing a basis for pricing
  • Conducting bidding phases
  • Conducting customer presentations and sales negotiations until the conclusion of the contract and monitoring compliance with the negotiated terms
  • Reworking customer projects
  • Supporting customers and fostering business relationships
  • Acquiring new customers

Other jobs in the job group «Planing (Plan)»